Privacy Policy

About Us

NameHero, LLC ("NameHero") is a leading provider of cloud Web, Reseller, and VPS hosting services as well as domain registration and management services.

We highly value our customer's privacy and care about protecting the personal information of our customers and visitors who use our websites, products, or services (collectively, our "Users")

This privacy policy provides details about how your personal information is collected, shared, and used by us.

You can learn more about our organization at https://www.namehero.com.

If you have any questions about this privacy policy or our practices described herein, you may contact [email protected] or 690 S Highway 89, Suite 200 Jackson, Wyoming 83002.

Covered Entities

For the sake of this policy, the covered entities to which it is applied are:

Our website - https://www.namehero.com

Our blog - https://www.namehero.com/blog

This privacy policy covers personal information, including any information we collect, use, and share from you, as described below.

This privacy policy does not cover how our Users may share data that they collect using our services.

Information We Collect From You

Website Visitors

Like most website operators, NameHero collects non-personally-identifying information of the sort that web browsers and servers typically make available such as:

Browser Type
Language Preference
Referring Site
Date & Time of each visitor request
Pages Your View

Our purpose to collecting non-personally identifying information is to better understand how NameHero's visitors use its website.

NameHero also collects potentially personal-identifying information like:

Email address
Personal website URL
Internet Protocol (IP) address for logged in users
Internet Protocol (IP) address for users placing an order
Internet Protocol (IP) address for users leaving comments on our blog
NameHero only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.

Signing Up For Services; User Information

To provide web hosting services and/or domain registration/management we obtain the following information about you as described below:

Information you provide prior to any registration process, such as your email when you provide it to us;
Information that you provide during any registration process (such as your name, company name, email address, phone number, billing address, or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services; and
Payment information that you provide to us (by way of our Service or otherwise) when you purchase some of our products and services, including credit card data.

Domain Registrations

When you purchase Domain Registration services for top level domains (TLDs), as the domain registrar, we are required to collect the following personal information from you (collectively, "Personal Information"):

Registrant Name
Registrant Organization (where applicable)
Registrant Address
Registrant Email
Registrant Fax (where applicable)
Registrant Phone number
Administrative Contact
Administrative Contact Organization (where applicable)
Administrative Contact Address
Administrative Contact Email
Administrative Contact Fax (where applicable)
Administrative Contact Telephone Number
Technical Contact
Technical Contact Organization (where applicable)
Technical Contact Address
Technical Contact Email
Technical Contact Fax (where applicable)
Technical Contact Telephone Number
Billing Contact
Billing Contact Organization (where applicable)
Billing Contact Address
Billing Contact Email
Billing Contact Fax (where applicable)
Billing Contact Telephone Number

Our collection of Personal Information is necessary to comply with contractual obligations we have with the Internet Corporation for Assigned Names and Numbers ("ICANN") and with certain TLD registries ("Registries") so that you can validly register your domain name. In addition to Personal Information, our contracts with some Registries may require us to collect other personal information for the registration of a TLD such as certain professional affiliations, identification or other qualifiers ("Additional Personal Information").

Disclosure Of Information

Public Whois. Our contracts with ICANN and other Registries require us to make certain domain name information ("WHOIS Information") available and accessible to the public through a searchable port 43 "WHOIS" Service via a public webpage operated by the applicable registrar of record ("WHOIS Site"). The WHOIS Site is a publicly accessible database that lists WHOIS Information, including a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date.
Transfer Out. If you initiate a transfer out of a domain name away from us as the registrar of record, pursuant to our contract with ICANN, we may need to publish your registrant email address obtained from your Personal Information on the WHOIS Site for a period of approximately five (5) calendar days. After this period and assuming a valid transfer has occurred, you would cease to be our customer for that domain name and your WHOIS Information would be managed by the gaining registrar.
Certain Registries. Registries are third party providers of TLDs that are independent of domain registrars. If required by contract with a particular Registry, we may be obligated, as a domain registrar of domains provided by the Registry, to provide Personal Information and Additional Personal Information to such Registry to successfully complete your domain name registration. If we provide your Personal Information and Additional Personal Information to a Registry, the Registry has its own obligation to comply with applicable data privacy laws.
Data Escrow. Our contract with ICANN requires us to deposit the Personal Information collected with a secure third-party escrow provider who acts solely as a holder of the data.
Permitted Disclosures. We may also disclose your Personal Information when required by the rules, regulations and policies of ICANN, including but not limited to the Uniform Domain-Name Dispute-Resolution Policy (UDRP).

We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.

Protection Of Certain Personally Identifying Information

NameHero discloses potentially personally-identifying and personal-identifying information only to those of its employees, contractors, and affiliated organizations that:

Need to know that information in order to process it on NameHero's behalf
Provide services available at NameHero's website and;
Have agreed not to disclose it to others
Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using NameHero's website, you consent to the transfer of such information to them.
NameHero will not rent or sell potentially personally-identifying information to anyone.
Other than to its employees, contractors, and affiliated organizations, as described above, NameHero discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order, government investigation, legal investigation, or other governmental request, or when NameHero believes in good faith that disclosure is reasonably necessary to protect the property or rights of NameHero, third parties, or public at large.
If you are a registered user of NameHero and have supplied your email address, NameHero may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with NameHero and our products.
We primarily use the NameHero blog and social media channels to communicate this type of information, so we expect to keep this type of email to a minimum.
If you send us a request (for example via s support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
NameHero takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personal-identifying information.

How We Use Your Information

We have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:

To provide the requested Services to you;
To provide you with useful content;
To ensure the proper functioning of our Services
To offer and improve our Services;
To provide you with requested information or technical support
To facilitate your movement through our websites or your use of our Services;
To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
To diagnose problems with our servers or our Services;
In connection with our security and compliance programs;
To administer our websites;
To communicate with you;
To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
As otherwise described in this privacy policy.

We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services.

We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.

How We Shared Information

NameHero may share personal data with third parties in order to provide a better service.

Third Party Providers – NameHero may share your information with third party providers that provide services on our behalf or resellers who provide NameHero Services. These companies may assist with marketing support, processing credit card payments, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to NameHero’s instructions, and in compliance with the Privacy Policy
Advertising - Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
Business Transactions – To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
Aggregated or De-identified Data - We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services.
As Required by Law or Similar Investigations - To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. NameHero may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
Safety - We may disclose your information to protect and defend the safety of NameHero in connection with investigating and preventing fraud or security issues.
Consent - NameHero may share your information with your consent.

Cookie Policy And Other Tracking Technologies

NameHero uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area ("EEA"), the information in this paragraph may be considered personal information under applicable data protection laws. You can control how websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities. You may opt out of targeted advertisements by visiting http://optout.networkadvertising.org, or if located in the EEA, you may opt out by visiting http://www.youronlinechoices.eu/.

Your Choices

You may unsubscribe from receiving promotional or marketing emails from NameHero at any time by using the "unsubscribe" link in the email received, or by emailing us at [email protected]. As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings.

With respect to your account information, you may update, correct or delete information that you provided to us by logging into your NameHero account or contacting us at [email protected].

Business Transfers

If NameHero, or substantially all of its assets, were acquired, or in the unlikely event that NameHero goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of NameHero may continue to use your personal information as set forth in this policy.

Your Rights

Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email [email protected] and we will respond within thirty (30) days. NameHero will need to verify that the individual is inquiring about his/her own information before we can assist with the request.

Children

Our Website and/or Services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.

California Users

NameHero permits residents of the State of California to use its Platform, and complies with the California Business and Professions Code §§ 22575-22579. If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all visitors. You may contact us at [email protected] with any questions or the address listed above.

Third Party Links

NameHero or other users may post links to third party websites, which may include information that we have no control over. When accessing a third party site through our Platform, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties. NameHero bears no responsibility for the information collected or used by any advertiser or third party website. You must review their policies to understand how their information collection practices work.

Security

We make reasonable attempts to protect your information by using physical and electronic safeguards. However, as this is the Internet, we can make no guarantees as to the security or privacy of your information. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.

Transfers

Your information may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Information that is submitted to NameHero will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law and this policy. If you are a non-U.S. member, you acknowledge and agree that NameHero may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries.

Do Not Track

If you decide to provide us with your contact information, you agree that we may send you communications via text and emails. However, you may unsubscribe from certain communications by notifying NameHero that you no longer wish to receive these communications, we will attempt to promptly remove you from our once we have received that request. We currently do not offer functionality for you to opt out through "do not track" listings. If you wish to opt out of certain communications or information collection, please contact us at [email protected].

Privacy Policy Changes

Although most changes are likely to be minor, NameHero may change its Privacy Policy from time to time, and in NameHero’s sole discretion. NameHero encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.